Shipping for each order costs € 5,95
. Shipping is free for orders over € 150
Regular returns are also free in most cases. Generally, shipping with DHL takes 3–5 business days.
. You will receive an e-mail as soon as we have shipped your garment(s). If you have not received the garment(s) one week after receiving the shipping confirmation by e-mail, please contact our Customer Service using the contact form
or the service hotline.
3. CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED (E.G. ADDRESS, GARMENTS)?
Unfortunately, due to our automated order processing system, it is not possible to edit your address or add garments to your order after it has been placed.
4. CAN I EXCHANGE GARMENTS (DIFFERENT SIZE, COLOUR)?
Unfortunately, it is not possible to exchange garments at present. Garments which do not fit you or which you do not like can be returned to us free of charge using the included return form. After we have received your return(s), you will be credited the invoiced amount for the returned garments. If you would like the same garment in a different colour or size, simply place a new order.
5. HOW CAN I RETURN GARMENTS?
To return garments, use the return form that is included in your package. If there is no return form, please contact our Customer Service using the contact form
or the service hotline.
All returned garments must have their original tags and be clean, undamaged and in a saleable condition. Any returned garments with a strong odour or other signs of wear cannot be made available for resale. In such cases, we reserve the right to claim for compensation. Garment bags or other accompaniments are part of the product and must be returned with the garment if applicable. Damage during transit can be avoided by packing the goods carefully.
Simply use the original packaging, as this also helps the environment.
6. HOW DO I GET MY MONEY BACK?
As soon as we have received and inspected your return(s), we will credit the invoiced amount to you via your original payment method. It can take up to 7 business days for your return(s) to be accepted and inspected. Refunds vary depending on the payment method and are processed within 14 business days after receipt of the return(s).
Your credit card account will be credited the amount of the return(s). The credited amount may already show up on your next credit card bill.
Your PayPal account will be credited the amount of the return(s). This amount will not be automatically transferred to your bank account or credit card account.
Your bank account will be credited the amount of the return(s). In this case, please send us your bank details using the contact form.
7. WHAT CAN I DO IF I CAN’T LOG IN OR CAN’T GET A NEW PASSWORD?
Firstly, please check to ensure that you have registered as a customer in the Joop online shop, and that you are not just a guest customer or a newsletter subscriber.
If, after checking your spam folder, you are sure you have not received an e-mail from us, please contact our Customer Service using the contact form or the service hotline.
8. HOW AND WHERE CAN I APPLY FOR A JOB?
Please apply directly through the job vacancies section of the careers page on our website www.holyfashiongroup.com Alternatively, you can register for our Talent Pool on the same page. For any other queries on this topic, please get in touch with us at firstname.lastname@example.org.