PRIVACY POLICY

JOOP! values the protection of your data and collects, processes, and uses your personal data exclusively in compliance with the applicable data protection laws, e.g. the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and the Telemedia Act (TMG), as well as in accordance with the principles described below.
The controller for the operation of this website (hereinafter: “website”) is Strellson AG, Sonnenwiesenstrasse 21, 8280 Kreuzlingen, Switzerland (hereinafter: Strellson). It is also the operator of the online shop (hereinafter: “online shop”), however, its subsidiary, Lenox AG, Sonnenwiesenstrasse 21, 8280 Kreuzlingen, Switzerland is the contractual partner of the customers for online shop purchases. 
Lenox AG is also the controller for the data needed for contract implementation.
The data protection officer can be reached at: Datenschutz.de@joop.com. 
 
The representative in the European Union can be reached under: 
Kutzschbach Electronic GmbH & Co. KG
Mr. Jochen Preiß
Markham Str.15
D-86720 Nördlingen.

What data do we collect and for which purpose and on which legal basis? 

General Information 

Personal data are all information related to an identified or identifiable natural person. This includes, for example, your name, your phone number, and your mailing and e-mail addresses.

We collect, process and use your personal data in connection with the operation of the website, setting up and operating a customer account, and providing the services offered in connection with the customer account. 

Our subsidiary, Lenox AG, collects, processes, and uses the data collected in the scope of an order in the online shop or released by you for this purpose in your customer account to establish, implement, and process the purchase agreements in the online shop. 

Furthermore, we (and Lenox AG as well) collect, process, and use your personal data only within the extent permitted by law, in particular if you consented to this. This may be the case, e.g., if you subscribed to receive newsletters.

 

Provision of the Website; Communication

The provision of the website by JOOP! requires the handling of personal data (IP addresses) to retrieve the website content. 

In addition, you have the option of contacting us using the contact form. For this purpose, we collect your name and e-mail address.

We use cookies to provide our website. For more information about this, see “Web Analytics and Cookies, Social Plugins”.

For the provision of this website and for communication with JOOP!, your personal data is handled on the basis of our legitimate interest pursuant to Art. 6 (1) f) GDPR. For the provision of this website, it is technically necessary for us to process certain personal data (e.g. IP address). For your communication with JOOP!, it is necessary for us to handle the above-mentioned personal data.

In the scope of the required balancing of interests, we have weighed up your interest in the confidentiality of your personal data against our interests in providing this website and contact with you. In both cases, your interest in confidentiality is waived. Otherwise, we could not provide this website to you or respond to your contact request.

Your Customer Account

This website offers you the option of creating a personal customer account. In your customer account, which is managed by JOOP!, you can save personal information for convenient shopping in the online shop. In addition, in the customer account, JOOP! offers you access to your purchase history and the option of creating a wish list to save articles for a later purchase.

To create the customer account, your first and last name, your e-mail address, mailing address and a freely chosen password are required. The provision of other data (telephone number, date of birth) is, of course, voluntary. You can update these data anytime or delete the account.

Your personal data in the scope of the “customer account” online service is handled for the establishment, implementation, and processing of the corresponding user agreement in accordance with Art. 6 (1) b) GDPR.

The Online Shop

The online shop is operated by JOOP!; however, our subsidiary, Lenox AG, is responsible for processing the transactions and it is also the sole contractual partner for the purchases made therein. 

If you are logged into your customer account, the information required to process your order, which is stored in your customer account, will be filled in automatically in the order form. JOOP! provides this information to Lenox AG, but exclusively for this purpose of contract performance. Of course, it is also possible to place an order without using a customer account. Lenox AG processes and uses the information in any case only to process the order, and, moreover, insofar as you have given your consent. 

If you are logged into the online shop during the order, your wish lists and the information about the purchases (articles, price and time of purchase) will be saved in your customer account. 

If, instead of a personal customer account, you would like to make a purchase from us as a guest, your data (same data as in your personal customer account is collected in this case) will be saved only for as long as necessary to process the respective purchase, and will then be deleted or blocked. 

 

Your personal data in the scope of the online shop is handled for the establishment, implementation and processing of the corresponding contracts in accordance with Art. 6 (1) b) GDPR.

Consent and Withdrawal

If you have given us consent to process personal data for specific additional purposes (e.g. credit check, prevention of misuse and fraud, newsletter, preference center), these data are processed on the basis of your consent. When requesting consent, JOOP! provides details about the content of that consent. You can find any granted consent of relevance for data protection and additional information about this here.

Consent is always voluntary. If the processing of personal data is based on consent given by you, you have the right to withdraw this consent at any time. This applies also to consent given to us before the entry into force of the GDPR, that is, before May 25, 2018. You can declare your withdrawal also by e-mailing datenschutz.de@joop.com. The legality of the data processed on the basis of consent before the withdrawal remains unaffected by your withdrawal. The legal basis for the data processing based on consent is Art. 6 (1) a) GDPR and Art. 9 (2) a) GDPR. 

Data Transfer and Data Use by Third Parties

We do not transfer your data to third parties, unless we are legally obligated to do so or you have given us your consent to this.

However, to process orders, certain personal data must be provided to our service providers in the EU and Switzerland, e.g. logistics companies, but also for credit checks and payment processing. In this process, known as contract data processing, the service providers are also contractually obligated to process your personal data only in adherence to the data protection regulations and the required security measures.

Automated Decision-Making

If you have given your express consent, we obtain credit-related information about your previous payment history, information to assess the risk of payment default using mathematical/statistical methods by means of scores, and data to verify your address (deliverability check) from or through infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden.
For this purpose, we send your data (name, address and, if applicable, date of birth) to the company indicated above. This company will use these data for the purposes of address verification and/or identity checks with other companies, as well as for corresponding scoring applications. The score is the calculation of probabilities of a specific future behavior, using mathematical/statistical methods, and the corresponding data are used for this purpose.
As part of the credit check, all available data will be checked to determine what payment methods could be offered for an order and, also, whether an order can be made. In this process, all previous orders in my customer account may be checked as well.
If you have given your express consent, the above-mentioned data will also be sent to the Device Transaction Pool (DTP) to be stored there. The purpose of the DTP is to protect DTP member companies from misuse and bad debt due to fraud, which may result during the provision of commercial, paid-for telecommunication services, or telemedia services to contracting partners that are unwilling or unable to pay, especially as a result of fraud. The transmitted data are stored, processed and used for these purposes only. If a member company makes a request to the DTP, only the results of the investigation in connection with the request will be sent to this member company. Positive data may also be used, i.e. that devices that are used, for example, for payment often and on-time, are assessed positively. Data concerning the results are not stored by the individual member companies beyond the specific case of individual usage. The DTP is operated by infoscore Tracking Solutions (ITS), Kaistraße 7, 40221 Dusseldorf, as the contract data processor of the member companies. 
More information is also available here
 

Web Analytics and Cookies, Social Plugins

We use “cookies” when you visit the website and the online shop. Cookies are small text files saved by your browser. For example, your shopping cart is managed through temporary “session” cookies. Other information is saved in permanent cookies in order to customize the appearance of the website to your preferences when you access it from your computer at a later time. Cookies do not contain any information that could directly identify the individual user. You can completely disable the use of cookies in the settings of your browser, but also automatically or manually delete cookies. Please note that, in this case, our website may not work or may not work as intended.

If necessary, we use certain data in accordance with the legal regulations in the scope of pseudonymous user profiles for purposes of advertising, market research, or customized design of our offers.

Our “cookie bar” is regularly updated and provides you with the option to freely decide whether and, if yes, which cookie types can be used.

Some cookies are placed by third parties that appear on our pages.

You can change or withdraw your consent to the cookie declaration on our website at any time.

For this purpose, delete the local data in your browser. The next time you visit our website, you can specify your cookie preferences in Cookiebot again.

 

The cookie declaration was last updated by Cookiebot on 05/24/2018: 

Kategorie / Category  
1 Necessary
2 Preferences
3 Statistics
4 Marketing

 

NameProviderCategoryPurposeDescriptionInitiatorSourceDomain
__cfduidfitanalytics.com1Verwendet vom Content-Netzwerk Cloudflare, um vertrauenswürdigen Web-Traffic zu identifizieren.fitanalytics.com
__cfduidgrmtech.net1Verwendet vom Content-Netzwerk Cloudflare, um vertrauenswürdigen Web-Traffic zu identifizieren.grmtech.net
CookieConsentjoop.com1Speichert den Zustimmungsstatus des Benutzers für Cookies auf der aktuellen Domäne.cookiebot.com
JSESSIONIDjoop.com1Behält die Zustände des Benutzers bei allen Seitenanfragen bei.joop.com
sitejoop.com1Dieser Cookie speichert die Spracheinstellung, Warenkorb und Wunschliste. joop.com
_dc_gtm_UA-#joop.com3Wird von Google Tag Manager genutzt, um das Laden des Google-Analytics-Skript-Tags zu steuern.www.googletagmanager.com
_gajoop.com3Registriert eine eindeutige ID, die verwendet wird, um statistische Daten dazu, wie der Besucher die Website nutzt, zu generieren.www.googletagmanager.com
_gatjoop.com3Wird von Google Analytics verwendet, um die Anforderungsrate einzuschränkenzxmx0idqgd.kameleoon.eu
_gidjoop.com3Registriert eine eindeutige ID, die verwendet wird, um statistische Daten dazu, wie der Besucher die Website nutzt, zu generieren.www.googletagmanager.com
IDEdoubleclick.net4Verwendet von Google DoubleClick, um die Handlungen des Benutzers auf der Webseite nach der Anzeige oder dem Klicken auf eine der Anzeigen des Anbieters zu registrieren und zu melden, mit dem Zweck der Messung der Wirksamkeit einer Werbung und der Anzeige zielgerichteter Werbung für den Benutzer.doubleclick.net
r/collectdoubleclick.net4Sammelt Daten um die Effienz von gecklickten Online-Werbeanzeigen zu messen.stats.g.doubleclick.net
test_cookiedoubleclick.net4Verwendet, um zu überprüfen, ob der Browser des Benutzers Cookies unterstützt.doubleclick.net
frfacebook.com4Wird von Facebook genutzt, um eine Reihe von Werbeprodukten anzuzeigen, zum Beispiel Echtzeitgebote dritter Werbetreibender.facebook.com
trfacebook.com4Wird von Facebook genutzt, um eine Reihe von Werbeprodukten anzuzeigen, zum Beispiel Echtzeitgebote dritter Werbetreibender.www.facebook.com
ads/user-lists/#google.com4Wird benutzt um Daten an Google Analytics über Endgerät und das Klickverhalten des Seitenbesuchers zu senden.www.google.com
collectgoogle-analytics.com4Wird benutzt um Daten an Google Analytics über Endgerät und das Klickverhalten des Seitenbesuchers zu senden.www.google-analytics.com
{Guid}veinteractive.com4Dieses Cookie darf die folgenden Informationen sammeln und zusammen mit einer anonymen Benutzer-ID speichern: Produktcodes von Händler-Websites, die der Besucher durchsucht hat und andere Informationen in Bezug zum Kaufverhalten auf den wichtigsten Shopping-Websites. Diese Informationen werden verwendet, um gezielte Werbung für den Besucher auf anonymer Basis zu schalten.veinteractive.com
opt-outveinteractive.com4Dieses Cookie veranlasst, dass keine Informationen gesammelt werden, um gezielte Werbung für einen Benutzer auf anonymer Basis zu schalten.veinteractive.com
idyieldlab.net4Registriert eine eindeutige ID, die das Gerät eines wiederkehrenden Benutzers identifiziert. Die ID wird für gezielte Werbung genutzt.yieldlab.net
GPSyoutube.com4Registriert eine eindeutige ID auf mobilen Geräten, um Tracking basierend auf dem geografischen GPS-Standort zu ermöglichen.youtube.com
PREFyoutube.com4Registriert eine eindeutige ID, die von Google verwendet wird, um Statistiken dazu, wie der Besucher YouTube-Videos auf verschiedenen Websites nutzt, zu behalten.youtube.com
VISITOR_INFO1_LIVEyoutube.com4Versucht, die Benutzerbandbreite auf Seiten mit integrierten YouTube-Videos zu schätzen.youtube.com
YSCyoutube.com4Registriert eine eindeutige ID, um Statistiken der Videos von YouTube, die der Benutzer gesehen hat, zu behalten.youtube.com
connect.sid.joopfitanalytics.com4Dieses Cookie wird vom Dienst Fitanalytics eingesetzt um auf Basis Ihrer Angaben zu Grösse, Gewicht und Statur eine optimale Grössenauswahl zu gewährleisten.widget.fitanalytics.com
_hybris.tenantID_joop.com1Diese Cookie speichert Informationen zu Ihrem Warenkorb um die Schnittstellen zu unserer Logistik zu optimieren.joop.com
_qsst_sjoop.com3Diese Cookies speichern Informationen darüber, wie Besucher unsere Website nutzen, und helfen uns auf diese Weise, unsere Website fortlaufend entsprechend Ihrer Interessen weiterzuentwickeln.www.googletagmanager.com
_qst_sjoop.com3Diese Cookies speichern Informationen darüber, wie Besucher unsere Website nutzen, und helfen uns auf diese Weise, unsere Website fortlaufend entsprechend Ihrer Interessen weiterzuentwickeln.www.googletagmanager.com
fita.sid.joopjoop.com4Dieses Cookie wird vom Dienst Fitanalytics eingesetzt um auf Basis Ihrer Angaben zu Grösse, Gewicht und Statur eine optimale Grössenauswahl zu gewährleisten.www.googletagmanager.com
joop._index_joop.com1Dieses Cookie wird vom Dienst Fitanalytics eingesetzt um auf Basis Ihrer Angaben zu Grösse, Gewicht und Statur eine optimale Grössenauswahl zu gewährleisten.joop.com
joop.countjoop.com1Diese Cookie speichert Informationen zu Ihrem Warenkorb um die Schnittstellen zu unserer Logistik zu optimieren, und ist wichtig für den reibungslosen Shopbetrieb.joop.com
kameleoonTestCookiejoop.com3Dieses Cookie ist notwendig um verschiedene Shopversionen zu testen um den Einkaufsprozess stetig zu optimieren.zxmx0idqgd.kameleoon.eu
newsletterCounterjoop.com3Dieses Cookie speichert Informationen zum Click- und Kaufverhalten in Reaktion auf unsere Newsletter.www.googleadservices.com
sc_timingsjoop.com3Dieses Cookie speichert lokal Informationen über ihre Verweildauer auf unserer Webseite.www.googletagmanager.com
scarab.mayAddjoop.com4Dieses Cookie dient der Anzeige von personalisierten Produktempfehlungen auf der Seite.www.googletagmanager.com
scarab.profilejoop.com4Dieses Cookie dient der Anzeige von personalisierten Produktempfehlungen auf der Seite. www.googletagmanager.com
scarab.visitorjoop.com4Dieses Cookie dient der Anzeige von personalisierten Produktempfehlungen auf der Seite.www.googletagmanager.com
VeCookieCookieDatajoop.com4Dieses Cookie speichert lokal Informationen um schneller mit Javascripten zu interagieren, sowie um eine bestmöglichste Shopperformance zu ermöglichen.www.googletagmanager.com
ve-session-idjoop.com4Hier wird eine anonyme ID vergeben, die für Traffic-Auswertungen über Google Analytics relevant ist.www.googletagmanager.com
x_qtag_joopjoop.com3Diese Cookies speichern Informationen darüber, wie Besucher unsere Website nutzen, und helfen uns auf diese Weise, unsere Website fortlaufend entsprechend Ihrer Interessen weiterzuentwickeln.www.googletagmanager.com
uuidkpcustomer.de1Dieses Cookie unterstützt die Datensicherheit bei der Übermittlung Ihrer Bestellung.mastertag.kpcustomer.de
cdvrecommender.scarabresearch.com4Dieses Cookie dient der Anzeige von personalisierten Produktempfehlungen auf der Seite. recommender.scarabresearch.com
srecommender.scarabresearch.com4Dieses Cookie dient der Anzeige von personalisierten Produktempfehlungen auf der Seite. recommender.scarabresearch.com
xprecommender.scarabresearch.com4Dieses Cookie dient der Anzeige von personalisierten Produktempfehlungen auf der Seite. recommender.scarabresearch.com

 

 

Our website also uses functions of various social networks ("plugins"):

• "+1" from Google Plus

A button with the sign "+1" on white or colored background, operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google")

• Plugins from YouTube

A button with the logo of YouTube white triangle on red or colored background, operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google")

• Plugins from Facebook

Plugins with a white "f" on a blue tile or "Thumbs Up" or "Like", powered by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook")

• Plugins from Instagram

On this website are plugins of the social network Instagram deposited, Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA ("Instagram") integrated. The Instagram plugin can be recognized by the "Instagram button".

• Plugins from Twitter

A button named "twitter", "retweet" or a small bird operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA ("Twitter")

 

If you visit a website of our offer, which uses such plugins, your browser connects to servers of the providers of the plugins, if necessary in the USA. We have no influence on the amount of data the providers collect via the plugins. According to the representations of the providers, personal data, including the IP address, are only collected and processed by logged-in members. Please note that we are not aware of the content of the submitted data and their use by Instagram.

Purpose and scope of the collection, processing and use of the data by the provider as well as your related rights and settings options for your protection, please refer to the corresponding privacy policy:

• Google +1: http://www.google.com/intl/en/+/policy/+1button.html 

• YouTube: https://policies.google.com/privacy

• Facebook: http://www.facebook.com/about/privacy/

• Twitter: https://twitter.com/privacy

• Instagram: http://instagram.com/about/legal/privacy

If you are a member of the respective network but do not want the provider to collect data relating to you via our website and if necessary to link it to other stored data, please always log out of the relevant network before you visit other websites and you may also delete the corresponding cookies.

 

Storage duration and deletion

JOOP! saves and processes your personal data only for as long as necessary for the intended purpose (see “What data do we collect and for what purpose and on what legal basis?”). In all other cases, we delete your personal data; data that we have to store in order to fulfill legal obligations (e.g. tax or commercial retention obligations) constitute an exception to this.

 

Your rights as a concerned person

As a data subject, you have a right of access pursuant to Art. 15 GDPR, a right to rectification pursuant to Art. 16 GDPR, a right to data erasure pursuant to Art. 17 GDPR, a right to restriction of processing pursuant to Art. 18 GDPR, and the right to data portability pursuant to Art. 20 GDPR. The limitations in accordance with Sections 34 and 35 BDSG apply to the rights of access and data erasure. 

For reasons arising from your particular situation, you have the right to object anytime to the processing of your personal data, which is done on the basis of Article 6 (1) lit. e) GDPR (data processing in the public interest) and Article 6 (1) lit. f) GDPR (data processing on the basis of a balance of interests). If you object, we will no longer process your personal data, unless we are able to demonstrate compelling legitimate reasons for processing, which override your interests, rights and freedoms, or the processing is done in order to assert, exercise, or defend legal claims.

 

If you believe that the processing of your personal data violates legal requirements, you have the right to lodge a complaint with a data protection supervisory authority competent in our case (Art. 77 GDPR in conjunction with Section 19 BDSG).

Contact

We are available to answer any additional questions you might have on data protection and processing of your personal data, as well as for withdrawals or requests to provide information. You can reach us at:

 

Datenschutz.de@joop.com or using the contact details provided in the legal notice.

As of: August 20, 2018