Dear Customer,

Thank you for visiting the JOOP! Online Shop. Please note that you will not be able to make full use of our online shop using Internet Explorer.

We recommend that you use Google Chrome, Mozilla Firefox, Safari or another browser.

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RETURNS

Try on your new JOOP! favourites at your leisure at home. Combine them with your favourite items and in the comfort of your home, find out whether love at first sight can develop into a harmonious relationship. If an item turns out to be the wrong style or size, take advantage of your 30-day right of return and send it back to us.

Please bear in mind that we are unable to offer a direct exchange service. If you wish to have an item in a different colour or size, please place a new order and send the original delivery back to us.

In the JOOP! Online Shop, we can only accept complaints and returns for items that have also been ordered here. Items bought elsewhere should be returned to the place where they were purchased. Similarly, items bought in the JOOP! Online Shop cannot be returned to retail outlets. In this case, please send the item back to us.

Damage during shipping are best avoided by packing the goods with care. – Partly for environmental reasons – simply use the original packaging.

Important! The returned items must still have the original labels and protections and be otherwise in a condition that corresponds to normal checking and trying on of the goods. All returns with a strong smell or make-up/lipstick marks, meaning that they have clearly been worn, cannot be put back on sale. In such cases, we must make a compensation claim for loss of value.

Moreover: garment bags or other accessories are part of the product and must, where applicable, be returned with the item.

Please note that a return fee applies of 680 EGP and shipping charges paid at checkout are non-refundable. You can print your return label here: https://web.global-e.com/Returns/Portal/mZqW

REFUNDS

We will process your return as quickly as possible. If, once your return has been checked, you are due to receive a credit, we will refund the amount immediately to the bank, credit card or PayPal account used for the order. We will also inform you of your credit by email.

COMPLAINTS

The name JOOP! is a mark of good quality. If there are individual cases where this does not occur, we apologies in advance for the inconvenience caused.

Naturally, you can complain to us about defective goods within the context of your legal warranty claims. You can read more about this in our General Terms and Conditions. However, this only applies to goods that you purchased in the JOOP! Online Shop.

If you have any other questions, please contact our customer service team. They will be happy to help.