Dear Customer,

Thank you for visiting the JOOP! Online Shop. Please note that you will not be able to make full use of our online shop using Internet Explorer.

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DELIVERY

For deliveries, we focus on three main criteria: speed, convenience and reliability. We have teamed up with DHL, a powerful partner, to achieve these aims and offer you the best in delivery service. This means that delivery and any potential returns are made as easy as possible – for you and for us.

All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays.

The delivery time to United States of America is 3-5 business days.

JOOP! can also deliver items to a specific delivery address. For example, you can choose to have your order delivered to your office. When placing an order, just enter a different delivery address than your billing address.

DELIVERY COSTS

We basically send everything by DHL. This means that the goods are always fully protected against loss or damage on their way to you or, if applicable, on their way back to us.

In order to be able to offer you this service, for each order we will charge 9.95 USD. For orders above 200 USD shipping is free.

TRACKING

With DHL tracking, at all times you know where your highly anticipated JOOP! delivery is. The relevant package number can be found in your order confirmation, which we email to you as soon as your delivery leaves the JOOP! logistics centre. Here you will also find a direct link to DHL tracking: https://web.global-e.com/Order/Track/mZqW

Please note that the tracking may not always function immediately, as the package number only becomes active once it has been collected and updated by DHL. If this happens, please try again later.

If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.